TicketFix resolves tickets around the clock — handling refunds, resets, and status queries instantly. Complex issues get handed up with full context. Your team handles only the problems that actually need them.
Zendesk, Intercom, Freshdesk, or any standard helpdesk. One-click OAuth integration — no dev work required.
Upload docs, runbooks, FAQs, past resolutions. The agent learns your product, your policies, your voice.
It works the queue instantly. Resolves what it can, escalates what it shouldn't. Every action is logged and auditable.
Every ticket gets a real reply in seconds — not "your request has been received." An actual resolution or a clear next step.
3am ticket from a customer in Tokyo? Resolved before their coffee's gone cold. No overnight staffing required.
It gets smarter over time. Analyze what's failing, adjust the knowledge base, watch resolution rates climb month over month.
When it can't resolve, the human gets everything — full thread history, what was tried, and a suggested next move. No customer repetition.
Handles email, chat, and web tickets from one unified inbox. Goes where your customers go.
It doesn't just draft replies — it closes tickets, processes refunds, updates records, triggers workflows. Real work.
Every response sounds like your company. Calibrate tone, formality, and style in the dashboard — not in a prompt.
Sentiment detection, urgency scoring, and automatic routing based on rules you set — not a one-size escalation button.
Every action logged, every decision explainable. You're never left wondering why a ticket was handled a certain way.
"The average support team spends 80% of their time on tickets a well-trained AI should handle automatically. That time should go toward the 20% that actually require human judgment, empathy, and creative problem-solving. We're not replacing your support team. We're giving them back their best hours."
TicketFix runs your front-line support so your team can focus on the work that actually matters. Autonomously. Reliably. Around the clock.